Lighting Controls Support

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Controls Support - We're Here For You


We offer two great ways to get support from us including our knowledge base (help center) or reach out to a customer support representative to get answers to your lighting control project questions.

We also provide our how-to videos to provide you with an additional support option to meet your needs.

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Knowledge Base

Acuity Brands is dedicated to providing easy support for our controls solutions simplifying your work life. Discover our constantly evolving knowledge base offering quick and convenient self-serve answers to the most frequently asked questions about our products and solutions. Search anytime, 24/7 for a specific item or browse for the information you need and avoid having to call or email.


Get Answers
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Support Information

We have phone and email support to help answer your questions. We also have an option to schedule a call at the time you need it.

  • Our Hours: Monday through Friday from 8:00 am to 6:00pm Eastern Standard Time
  • Technical Support phone number (all controls brands): 1-800-535-2465
  • Schedule a support call by clicking: On-line scheduling
  • Support languages: English and Spanish

Email Support

Featured Support Technology

Visual, Augmented Reality Support Technology

We utilize the latest technologies to offer visual and augmented reality (AR) to support our customers. Please check out our video to learn more.

Benefits

  • Easy to use, Easy to Navigate
  • Faster troubleshooting - minimal customer effort improving the time to resolution
  • Secure – You control the interaction. No third-party cookies
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CLAIRITY™ Link

CLAIRITY Link allows factory representative experts to program, troubleshoot, monitor, support, and update nLight networked sites remotely, reducing in-person visits and offering quick response to assist with facility operations and management.

Get the Details

Support Videos

View our lighting controls how-to videos listed below. Check out our comprehensive list of controls videos on our controls playlist.

nLight® AIR Programming - Part 1
nLight® AIR Programming - Part 2
Daylight Harvesting Part 1- nLight Online Tutorial Series
Daylight Harvesting Part 2- nLight Online Tutorial Series
Profile and Preset Scenes - nLight Online Tutorial Series
Maintaining Light Levels in Vacant Spaces - nLight Online Tutorial Series
Special Operating Modes - nLight Online Tutorial Series
CLAIRITY Pro Mobile App Makes Configuring nLight AIR Lighting Controls Easy